Support

Warranty, Claims & Returns

Bought on pebblebee.com, Amazon or from another retail partner? You're covered. Pick what you need below.

01 · Register

Warranty registration

Register your Pebblebee: you'll never need a receipt, and Alert Live is free for 3 months.

  • Takes about a minute
  • Your registration is your proof of purchase
  • 3 months of Alert Live free
Bought on Amazon or from a retail partner? Have your order number and a screenshot of your order handy.
Register my Pebblebee
02 · Get help

Having an issue with your Pebblebee?

Tell us what's going on. We'll walk you through quick fixes for charging and connecting first, and if that doesn't do it, our team takes it from there.

  • 2-year warranty against manufacturer defects
  • Most issues fixed in a few taps
Where did you buy it?
Bought on pebblebee.com Bought on Amazon Bought from a retail partner
03 · Return

Start a return or exchange

Bought on pebblebee.com and changed your mind? Return or exchange within 30 days of delivery.

  • Have your order number and email ready
  • Refund, exchange or store credit
Bought on Amazon or from a retail partner? Returns go through the store you bought from.
Start a return
Bought on Amazon or from another retail partner? You're covered too. Your 2-year warranty is with us, so register and get help right here. No Pebblebee order number needed.
Warranty registration

Register your Pebblebee

Register your Pebblebee: you'll never need a receipt, and Alert Live is free for 3 months. Registration is your proof of purchase. It is never required for warranty coverage.

Register here. If you bought on Amazon or from another retail partner, we'll ask for your order number, the date you bought it and a screenshot of your order or receipt.

Warranty

2-year warranty against manufacturer defects

Two years from delivery. Covers manufacturer defects in materials and workmanship; excludes damage, water ingress and battery wear.

Our warranty covers Pebblebee products bought on pebblebee.com or from an authorized retailer. We will always take care of you.

Having an issue with your Pebblebee?

Bought on pebblebee.com? Get help here with your order number and email.

Bought on Amazon or from another retail partner? Get help here. Enter your email and we'll send you a link to sign in. If you haven't registered your Pebblebee yet, you can do it there too.

Returns

Return policy

Orders bought on pebblebee.com can be returned or exchanged within 30 days of delivery. Items must be in original condition with original packaging. Items returned used or damaged may be subject to a 20% restocking fee. Start your return here.

Bought on Amazon or from another retail partner? Returns go through the store you bought from.