How do Pebblebee trackers work?
How Pebblebee trackers use advanced Bluetooth technology to connect to your phone or other devices. Once paired, you can track your items via Google's Find My Device or Apple Find My network, allowing you to leverage millions (and in some cases billions) of devices to help locate your items, even when they’re out of Bluetooth range.
Can Pebblebee trackers be used with both Android & Apple devices?
Yes! Pebblebee products are designed to work seamlessly with both Android and iOS devices. Whether you’re on the Google's Find My Device network or Apple Find My, you’ll be able to easily locate your items using the respective apps, offering flexibility and peace of mind no matter which device you prefer. Please note that our trackers are able to connect to a single network at any given time. To change your preferred network you will need to perform a factory reset.
Are Pebblebee products waterproof or durable for outdoor use?
Yes, our trackers are designed to be water-resistant and durable for daily wear and outdoor activities. They can withstand splashes, rain, and general exposure to moisture, making them ideal for adventures or daily commutes. However, they are not designed to be submerged in water for extended periods, so please avoid activities like swimming with your tracker.
What is the range of a Pebblebee item finder?
Pebblebee trackers offer a Bluetooth range of up to 500 feet (150 meters) in open space for the Card and the Clip and 300 feet (91 meters) for the Tag. If your item is outside of Bluetooth range, our integration with Apple Find My and Google Find My Device networks allows you to leverage other nearby devices within their networks to help locate your lost item, even if it’s miles away.
How does Pebblebee ensure great customer support?
Customer satisfaction is our top priority. Our dedicated customer support team is available to help you with any issues or questions you may have. Whether you need assistance with setting up your tracker, troubleshooting a problem, or understanding product features, we are here to help.
How does Pebblebee protect my privacy when tracking my items?
Pebblebee prioritizes your privacy. When you use our trackers with Apple Find My or Google's Find My Device networks, Pebblebee has no access to your location or tracking data. These networks are designed to operate with end-to-end encryption, ensuring that only you can view the location of your items, providing robust protection for your personal data.
Is Pebblebee’s checkout process secure?
Yes, Pebblebee offers a secure and protected checkout process. We use industry-standard encryption to safeguard your personal and payment information. Our website is compliant with PCI DSS (Payment Card Industry Data Security Standards), ensuring that your payment data is handled with the highest levels of security and privacy. You can shop with confidence, knowing that your transactions are safe with us.
How fast is Pebblebee’s shipping?
We understand the importance of receiving your products quickly. Pebblebee offers fast and reliable shipping, with most orders processed and shipped within 1-2 business days. Once shipped, you will receive a tracking number to monitor your package’s progress. We also offer expedited shipping options at checkout, so you can get your Pebblebee products even faster when needed.
What is Pebblebee’s return and refund policy?
We want you to be completely satisfied with your purchase. If you are not happy with your product, you can return it within 15 days of purchase for a full refund, as long as the item is in its original condition and packaging. To see more details click here.
How can I track my Pebblebee order?
Once your Pebblebee order has been processed and shipped, you will receive a confirmation email with your tracking number. You can use this tracking number to monitor the status of your delivery on our shipping status page. If you encounter any issues or have questions about your shipment, feel free to reach out to our customer support team for assistance.
What kind of warranty do Pebblebee products come with?
Pebblebee products come with a 1-year limited warranty, covering defects in materials and workmanship. If your tracker malfunctions due to a manufacturing issue, we will repair or replace it at no additional cost. To make a warranty claim, simply contact our customer support team with your proof of purchase, and we’ll guide you through the process to ensure you get the support you need.
