I’ve tried 6 times to pair with my iPhone and I can’t. Two clicks do not routinely make a beep. I regret both purchases, no reason to take the second one out of the package.
Hi Stephanie, we're sorry to hear about the difficulties you've experienced with the Clip 5. A member from our support team is already in contact with you so we can assist you with the pairing process or explore a replacement option. Thank you for your feedback.
Quick shipping! Easy set up! We are excited to put them into action and really test them out.
Thank you, Wendy! We're thrilled to hear you're happy with your Clip 5. Enjoy using them and feel free to reach out if you need any assistance.
Switched from Apple **** to Pebblebee and it makes my wallet smaller. Fantastic decision.
Thank you for your positive feedback! We're glad to hear you're happy with the switch to Pebblebee and the convenient size & shape for your wallet. Happy tracking!
I bought the Card 5 two-pack directly from pebblebee.com thinking this would protect me from third-party return policy nonsense (I've had some bad experiences with other companies in the past).
As luck would have it, one of the two cards was dead on arrival, but I found Pebblebee's "Money Back Guarantee" is poorly named. I was really disappointed to learn I was expected to pay the shipping cost to exchange the defective card (there goes the discount from having bought the two-pack!). The website told me I get to pick my own shipping carrier, but even that statement was a bit deceptive - exchanges go to a P.O. box, so the only actual choice was USPS. A minor gripe is that the Pebblebee service rep got my name completely wrong in the email confirming the exchange.
On the bright side, other than the quality control failure and bad warranty exchange policy, the cards seem to basically work as advertised. The lights are nice and bright, and it was easy to charge and pair them with my phone. The volume of the chirping is not as loud as I expected, but I can still hear it well enough. The build quality seems decent, but if these break, I am doubtful of the customer service, given my experience so far. Fingers crossed!
Hi Dustin,
Thank you for taking the time to share your detailed feedback. We're sorry to hear your experience didn't meet your expectations, especially since one of your Card 5s arrived not working.
We'd like to better understand what happened because a device that is dead on arrival is not something we expect customers to bear the cost of returning. When this occurs, we encourage customers to contact our support team directly so we can verify the issue, provide a replacement, and cover the shipping costs whenever appropriate.
An agent is already in contact with you to resolve this issue.
We appreciate your positive comments about the Card 5's functionality and design, and we'd like to investigate your experience further to understand where the process went wrong. We look forward to hearing from you.
Best,
Luci.
They are a bit too big for the cats; when hung from the collars, they sit too low.
Thank you for your feedback, Marta. Please note that we actually don't recommend our devices for tracking pets. While some customers have chosen to attach our trackers to their pets' collars, our products are designed as item finders, not pet trackers.
Pets are exposed to conditions such as rain, mud, impacts, and constant movement, which can affect the device over time. Additionally, Pebblebee devices rely on Bluetooth crowd-finding networks rather than GPS, so they aren't designed to provide the continuous location updates that are often expected for pet tracking.
Thank you again for being a valued Pebblebee customer. If you have any other questions, we're always happy to help!
Easy to set up works great. Replace other brand. Like that it is rechargeable. Would highly recommend. I have there card wallet tracker as well
Thank you, Louis, for your wonderful review! We're delighted to hear that you find the Clip 5 easy to set up and rechargeable. We appreciate your recommendation and are glad you enjoy our products. If you need any assistance, feel free to reach out!
I don't believe a label on an item of any value would encourage someone to use the QR code to get the item back to the owner. But gimmicky IMO
Hi David, thank you for sharing your thoughts. We completely understand that our Labels may not be useful for everyone's needs, and that's perfectly okay.
That said, we were a bit surprised by the 1-star review, especially since the Labels were included as a complimentary gift with your order. From your review, it doesn't sound like you had the opportunity to actually use them before deciding they weren't for you.
They're not intended for expensive or high-value items that most people wouldn't expect to get back. Instead, they're designed for everyday belongings that don't justify purchasing a Bluetooth tracker, things like water bottles, notebooks, lunch boxes, luggage tags, or other personal items that are easy to misplace or accidentally leave behind.
If the concept isn't something you find useful, we completely respect that. We just hope you'll understand why we're a little disappointed to see a 1-star rating for a product that was included free of charge and doesn't appear to have been evaluated based on its actual performance. Hopefully with this clarification you can find good use for them!
Clip 5
Thank you, Brian, for your positive feedback on the Clip 5. We're glad you're satisfied with your purchase and appreciate your support.
Great product, the sound is pretty loud which makes finding things at home easy and the integration into Google find hub is pretty seamless
Thank you for your positive feedback, R! We're glad to hear that the Clip 5 works well for you and integrates seamlessly with Google Find Hub. Your satisfaction is our priority! Happy tracking!
Link Labels
Thank you, Peter, for your positive feedback on our Link Labels. We're glad you're satisfied with your purchase!
This is probably my fifth Pebble be device and I've only had one really horrible one that wouldn't work and charge out of five. This one seems good ; it hooked up well and is doing its job.
Hi Judith, thank you for your continued trust in Pebblebee. We're glad to hear this device is working well for you. If you need any assistance in the future, please don't hesitate to reach out.
Added to both pebblebee app and find my. Show up. Can make them ring. But i never get alerts when left. Checked all settings and seem to be correct. Googled help followed that. Nothing works.
Hi Ronald, thanks for your review. Devices paired with the Apple Find My app support Apple's 'Notify When Left Behind' feature. You can enable it directly from the Apple Find My app by going to Items, selecting your Pebblebee device, and turning on 'Notify When Left Behind.'
Please note that this feature is provided by Apple Find My, so the notifications and settings are managed through the Find My app rather than the Pebblebee app.
If you're having issues activating this feature, please contact our support team at support@pebblebee.com so we can assist you further and get this resolved quickly. Thank you.
They suck can't even connect to my phone. Contacted support they claim it's Google. Been waiting 5 days for a response for my refund.
Hi Terrence, we're sorry to hear about your experience. An agent is already in contact to resolve your refund. Thank you for your patience!
Die Clip 5 sind super. 1. einfaches Laden per USB-C, genial. 2. alarmton, schön laut, 3. Beleuchtung super, aber mein Liebling, 24h Tracking Option.
Hi Samuele, thank you for your fantastic review! We're thrilled to hear you love the Clip 5 and its features. Appreciate your support!
Got it in the package post and placed it in my wallet - handy to have, no issues so far…
Hi Kevin, we're glad to hear the Pebblebee Card is working well for you! Thanks for sharing your experience.
So far all of the products have been working well. Although I do wish the notification from the app saying "Peeblebee is listening to your device" would be worded differently. That notification made me a bit worried so I had to Google what it meant. Apart from that, the actual products themselves are amazing.
Hi Alan, thank you for your great feedback! We appreciate your input about the notification wording and will consider it for future updates. We're glad you're happy with the products!
These are great little trackers for your keys or whatever. My family loves them. We now have 6 Clip 5’s and 2 Card 5’s. They work fantastic with Apple FindMy, and add very little mass to your key ring or wallet.
Hi Tom, we're thrilled to hear how much your family loves the Clips and Cards! Thanks for sharing your positive experience. Enjoy your Pebblebees!
My 4th order for these items - We picked a few up for a trip to Europe and fell in love with all the amazing features, now we've got a dozen of them from keychains and luggage, backpacks and purses, to under the seat of our car (does the mechanic take it home at night?)
Fun colors are fun, but features still decide where we spend our dollar and these are the right place for us.
Hi Chris, thank you for your continued support! We're thrilled to hear you love the features and versatility of Clip 5. Enjoy your collection and your travels!
And works brilliantly with Android, finally something that does not distinguish between Android and that fruit company!
Hi Harshul! We're thrilled to hear you're happy with the Clip 5. Thanks for your awesome review!
Clips and tracker charged easily and show up on Google Hub. All sound tone when activated. Hard to know what will happen in field conditions, but all indications are positive.
Hi Daniel, thank you for your positive feedback! We're glad the Clip 5 is working well for you. Let us know if you have any questions in the field.
Clip 5
Hi Harold, thank you for the 5-star review! We appreciate you taking the time to review our product and we are available at Pebblebee support if you have any questions.
Easy to pair and use tracker
Thank you, Nickie! We're so glad to hear your Pebblebee was easy to pair and is ready for your travels. Wishing you many stress-free adventures ahead! ✈️
I your review rating system is confusing, as i was supposed to put 5 star and only put 2, which i have now fixed with this review
Thank you for taking the time to update your review, Jo! Thanks for your support, and we hope you're enjoying your Clip!
