Shipping & Returns
Shipping
How quickly will I get my order?
We process all orders within 1-2 business days of receiving an order. Once shipped, a tracking number is provided for your reference. Actual shipping time varies depending on the destination.
Do you ship internationally?
We do! Shipping cost will depend on your Country.There are only a few countries we are unable to ship to at this time: South Africa, Indonesia, Iran, Cuba, Russia, Ukraine and North Korea. Please note that international orders ship from the US and are subject to any standard customs fees typically associated with international orders.
Can I change my shipping address?
Orders are often shipped the next morning, so if you need an address change we encourage you to do that within 24 hours. To change the address, email us at support@pebblebee.com. In the case that we receive word too late to make changes, Customer Support will be able to review options with you.
Where is my order?
When your order ships, we’ll send you a confirmation email with tracking number. For international orders, tracking is not always available as USPS does not provide the service everywhere.
Return & Refund Policy
We’re excited about our product and hope you are too. In the event that you are unhappy with your purchase, we are able to offer refunds for qualifying orders.
Orders purchased directly through www.pebblebee.com are eligible for our Money Back Guarantee while Pebblebee products purchased through other retailers are subject to the retailers’ return policies. To be eligible for a return, the product must be in its original condition, including original packaging, and be within 15 days of the date of delivery to the original purchaser. Please note that the customer assumes all responsibility for the cost of return shipping and that return shipping will not be reimbursed. Further, please note that returns are subject to a 20% repackaging and restocking fee.
For further return information, please contact support@pebblebee.com