Link FAQs

What is Pebblebee Link?

Pebblebee Link is a QR-code reactive tracking system that helps recover lost items while keeping personal information private.

How do I setup a new Link Label?

To setup a new Label simply scan the Label with your smartphone. From there you will be directed to a webpage to complete the setup, or you can use our Pebblebee app on iOS or Android. Once claimed, attach the Label to any item you want to make it easier to recover.

How does Pebblebee Link differ from active trackers?

Pebblebee Link uses reactive tracking, activating only when a locator scans the QR code. Reactive tracking is ideal for items that don’t require constant monitoring but benefit from secure, on-demand recovery. This differs from Pebblebee’s active tracking solutions, which use Bluetooth and integrate with either Apple Find My™ or Google’s Find My Device™ networks for real-time location updates.

What types of items can I use Pebblebee Link Labels on?

Link Labels can be used on a variety of items, including water bottles, electronics, pet collars, and camping gear.

Is Pebblebee Link compatible with iOS and Android smartphones?

Yes, Pebblebee Link works seamlessly with both iOS and Android devices, ensuring compatibility for setup and recovery processes.

What happens when someone scans the QR code?

The locator is directed to a secure webpage with recovery instructions and can notify the owner without revealing personal information.

How do you keep my personal information private?

Pebblebee ensures the privacy of both you and the finder by acting as a secure intermediary. When someone scans your Link Label, they can notify you through our system without directly accessing any personal contact details. This approach keeps both parties’ information confidential and helps maintain everyone’s privacy.

Is there a subscription fee to use Pebblebee Link?

No, Pebblebee Link is a one-time purchase with no recurring fees.

Can I customize the recovery instructions for each Label?

Yes, you can personalize recovery instructions for each item through the Pebblebee app or web setup.

Are the Labels durable?

Yes, Link Labels are scratch-resistant, dishwasher-safe, and designed for long-term use.

What if I don’t have the Pebblebee app?

You can use the web setup option to claim and manage your Link Labels without the app.

Do I need an account to use Pebblebee Link?

Yes, creating an account ensures that you can claim your Label and receive notifications when it’s scanned. This allows Pebblebee to securely match found items with their rightful owners.

How will I know if someone has scanned my Link Label?

You’ll receive a notification through the Pebblebee app.

Can I transfer ownership of a Link Label to someone else?

Yes, you can reassign a Link Label to a new owner through your Pebblebee account. This allows friends, family, or new owners of an item to enjoy the same recovery benefits.

What if the finder doesn’t have a smartphone?

As long as the finder has a device with a camera and Internet access—such as a tablet or compatible e-reader—they can still scan the QR code to initiate the recovery process.

What should I do if my Link Label becomes damaged or unreadable?

If the QR code portion of the Label is compromised and can’t be scanned, you may need to replace it. Contact Pebblebee Support for guidance on purchasing a new Label or transferring your item details to a fresh one.

Can I use Pebblebee Link anywhere in the world?

Yes. Pebblebee Link can be scanned globally, provided the finder has Internet access. This makes it an ideal solution for travelers, ensuring that your items can be returned no matter where they turn up.

Does Pebblebee Link require a battery or charging?

No. Since Pebblebee Link uses a simple QR code, it doesn’t require power, batteries, or charging. It’s always ready to be scanned, making it a low-maintenance, long-term solution.

Can I manage multiple Link Labels from one account?

Yes, you can register and manage several Link Labels through a single Pebblebee account, making it easy to track multiple items at once.

Is Pebblebee Link water-resistant or weatherproof?

Link Labels are designed to be durable and long-lasting, including water-resistant properties. They can even go through the dishwasher! This makes them suitable for both indoor and outdoor items, even in challenging environments.

Can I use Pebblebee Link for my pet’s collar?

Yes, you can attach a Link Label to a pet’s collar. Keep in mind, however, that Pebblebee Link is not an active tracker. It won’t provide real-time location updates and relies on someone scanning the QR code to help reunite you with your loved one.

Where can I purchase Pebblebee Link Labels?

They are available on pebblebee.com and select retailers