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For troubleshooting, please read the FAQ and answers to your Pebblebee product.


General

How do I download the Pebblebee App?

The Pebblebee app is available on the Google Play Store and Apple App Store. Make sure that your phone's Bluetooth is enabeld and that you've shared location permissions with the Pebblebee app.

If you have an iOS, you can download it
here.
For Android, click
here.

Why does the app say my device is “already claimed”?

There are a couple reasons your device shows as Already Claimed when you try to add it to an account.
 
If you have previously used your device:
The most common explanation for an "Already Claimed" device is a second account. Devices are claimed to an email address, not the phone itself. This means that if you have accidentally logged in using a different email address than originally used, the device will not show up in the app. To resolve this, log out of the app and log back in using whichever email address was originally used to create an account. If you're unable to find the correct account, please contact our support team for additional help. 

If you have never claimed your device before:
Please temporarily download the BLE Scanner app. It is available on the App Store and the Google Play Store. Open the BLE Scanner app and navigate to the list of nearby devices. You should see a device called "FNDR" (if using Finder or Finder 2.0) or “CARD” (if using BlackCard). Please select this device and email a screenshot of its information to support@pebblebee.com. We are looking for an identifier called "manufacturer data". This will allow us to look up the device in our servers and unclaim it. 

What Are Left Behind Alerts?

The Left Behind feature offers another method for preventing lost items. When enabled, the phone will sound a loud alert if it notices the Finder has been completely out of range of the phone for too long (about 10 minutes).

Can I change the timing on it to alert sooner?
No, the longer alert time is designed to prevent false alerts from happening, making the alert far more reliable.

Can I choose a different tone?
Absolutely! Under the settings for it, choose from a variety of tones, or select "Vibrate Only" to receive a more subtle notification.

Is this available on both Android and iOS?
This feature is currently available on iOS and Android. 

What is CrowdGPS®?

CrowdGPS® offers another way to help locate misplaced items. If your Finder is completely out of range of the app and can't be located, mark it as Lost in the settings. This activates the entire Pebblebee community. If your Finder comes within range of anyone using the Pebblebee app, you'll receive a notification that your device has been found and will see an updated location for it. 

How do I turn off my phone alarm?

To turn off your phone alarm from your Finder, press the Finder button once.
If you're using an Android phone, slide the notification that says "click: sound alarm playing" to close it. 
If you're using an iPhone, slide the notification that says "swipe to stop sound" and open the Pebblebee app. 

What does "enable as action" mean?

Enable as action is essentially turning on a feature. After you've set up the feature, you would enable it as an action to start using the feature. If enable as action wasn't turned on, the feature would be disabled. 

How do I use Find my Phone?

Please make sure Find my Phone is setup in device -> settings -> Find my Phone. Then, double press your device button to trigger your phone alarm.

What is a voice tag?
A voice tag is a keyword used to trigger smart assistants, like Amazon Alexa and Google Assistant. When you ask the assistant to find your item, you will need to address it with the voice tag.
Example: "Alexa, tell Pebblebee to find my car keys". You don't need to set a voice tag unless you plan to use the Pebblebee voice assistant integration.
How do I connect Pebblebee to Google Assistant?

Make sure your Pebblebee account has been verified and that you’ve claimed your device.

1. Open your Google Assistant app and click the 'Explore more from Assistant' button.
2. Search for 'Pebblebee'.
3. Click on the 'Link' button at the top of the page.
4. Login to Pebblebee using the same email address you used on the app.
5. Input the verification code that was emailed to you.
6. Go to the Pebblebee app and select a a voice tag for your device in settings (this could be “keys” or “wallet)
7. Tell Google Assistant to “Ask Pebblebee to find my [voice tag]”.

i.e. "Hey Google, Ask Pebblebee to buzz my phone"
i.e. "Hey Google, Ask Pebblebee to locate my keys"

 

How do I connect Pebblebee to Alexa?

Make sure your Pebblebee account has been verified and that you’ve claimed your device.

1. Download the Amazon Alexa app.
2. Tell Alexa to "enable the Pebblebee skill".
3. Go to the "Skills & Games" page of the Alexa app.
4. Go to the "Your Skills" section and click on "Find my Phone and Keys" under the "Enabled" tab.
5. Select the option to "Link" your account.
6. Enter the email address used ou your Pebblebee account.
5. Input the verification code that was emailed to you.
6. Go to the Pebblebee app and select a a voice tag for your device in settings (this could be “keys” or “wallet)
7. Tell Alexa to “Ask Pebblebee to find my [voice tag]”.

i.e. "Alexa, Ask Pebblebee to buzz my phone"
i.e. "Alexa, Ask Pebblebee to locate my keys"

 

How do I add a second device?

Click on the yellow bee icon at the top of the Pebblebee app.
Click on the blue “+” button that says “add”

On Android, what does “looping” mean?

Looping means that the audio will continue to play even after the duration of the tune has finished. Some audio automatically loops, so it will keep playing even if looping is turned off.

What is error code 401?

This is a refresh error. Please log out of the app and back in to resolve the error.


Orders & Shipping

What is your warranty?

Pebblebee offers a 1 year limited warranty against product defects, effective from time of delivery. Product defects do not include those resulting from accident, water damage, product modification, or failure to follow instructions for use.  If defective, Pebblebee will replace the device upon receipt.

Please contact support@pebblebee.com if you believe your device to be defective. Our support team can identify and resolve most issues and will be happy to provide exchange directions for devices that fall within warranty.

What is your refund policy?

We’re excited about our product and hope you are too. In the event that you are unhappy with your purchase, we are able to offer refunds for qualifying orders.

Orders purchased directly through www.pebblebee.com are eligible for our Money Back Guarantee while Pebblebee products purchased through other retailers are subject to the retailers’ return policies.  To be eligible for a return, the product must be in its original condition, including original packaging, and be within 15 days of the date of delivery to the original purchaser.   Please note that the customer assumes all responsibility for the cost of return shipping and that return shipping will not be reimbursed.  Further, please note that returns are subject to a 20% repackaging and restocking fee.

For further return information, please contact support@pebblebee.com

Where is my order?

When your order ships, we’ll send you a confirmation email with tracking number. For international orders, tracking is not always available as USPS does not provide the service everywhere.

How quickly will I get my order?

We process all orders within 1-2 business days of receiving an order. Once shipped, a tracking number is provided for your reference. Actual shipping time varies depending on the destination.

Do you ship internationally?

We do! We charge $15 for all international orders. There are only a few countries we are unable to ship to at this time: South Africa, Indonesia, Iran, Cuba, and North Korea. Please note that international orders ship from the US and are subject to any standard customs fees typically associated with international orders.

Can I change my shipping address?

Orders are often shipped the next morning, so if you need an address change we encourage you to do that within 24 hours. To change the address, email us at support@pebblebee.com. In the case that we receive word too late to make changes, Customer Support will be able to review options with you.


Finder 2.0

How do I setup the Finder 2.0?

Download the free Pebblebee app and follow the in-app instructions. Make sure that your phone's bluetooth is enabeld and that you've shared location permissions with the Pebblebee app.

If you have any more questions, check out our Finder 2.0 iOS setup guide or Finder 2.0 Android setup guide.

My Finder will not buzz when I hit FIND in the app.

Please make sure that bluetooth is enabled and that the Finder is fully charged. If you're using an Android, download an app called SweetBlue Toolbox and press "bond" and "connect" for a device called FNDR. Then, return to the Pebblebee app and press FIND.

How long does the Finder 2.0 battery last?

The Finder 2.0 has a rechargeable battery that can last up to 6 months on a single charge. The battery life will depend on how much you use your device.

Note: Finder 2.0 battery is rechargeable and cannot be removed. Opening or tampering with the device voids warranty.

Why will my Finder 2 does not buzz when I hit FIND in the app?

Please make sure that bluetooth is enabled and that the Finder is fully charged. If you're using an Android, download an app called SweetBlue Toolbox and press "bond" and "connect" for a device called FNDR. Then, return to the Pebblebee app and press FIND.

What’s Finder 2.0 Bluetooth finding range?

Range: Up to 500ft range from mobile device

Is the Finder 2.0 waterproof?

Your Finder 2 is IPX6 water resistant. It means that it’s safe for some splashes but you should not submerge it inside water, as this may damage the internal components.


BlackCard

How do I setup the BlackCard?

Download the free Pebblebee app and follow the in-app instructions. Make sure that your phone's Bluetooth is enabled and that you've shared location permissions with the Pebblebee app.
If you have any more questions, check out our Black Card iOS setup guide or Black Card Android setup guide.

What is the rectangle that ships with BlackCard?

The large rectangle with the bee on it is the BlackCard and the smaller rectangle is its charger. The charger connects to the upper right hand corner of the BlackCard.

Why does my BlackCard blink, but not buzz?

This BlackCard most likely has a defective buzzer. Please contact support@pebblebee.com and we will exchange it for you.

Is the BlackCard water resistant?

The BlackCard is water-resistant but not waterproof. It means that it's resistant to splashes, but we don’t recommend submerging it in water as this may damage the internal components.

How long does the BlackCard’s battery last?

The BlackCard’s battery lasts up to 4 months on a single charge and can be charged many times.
If you have any more questions, check out our iOS setup guide or Android setup guide.

Finder Classic

How do I set up my Finder?

The following videos will provide you with step-by-step instructions for claiming a Finder.
iOs video tutorial
Android video tutorial

If you have any more questions, check out our user manuals.
iOS User Manual
Android User Manual
iOS User Manual (French)
Android User Manual (French)
iOS User Manual (Spanish)
Android User Manual (Spanish)
How does the Finder work?

The Finder communicates with your phone via your phone's Bluetooth connection. As long as it is in range of your phone, you can track and find your Finder at any time. If it's out of range, you can see the last known location and return to where you left it.

What is the Find Phone feature?

If you've misplaced your phone, press the Finder's button to trigger your phone to alarm, helping you quickly locate it.

Why will my Finder not buzz when I hit FIND in the app?

Please make sure that bluetooth is enabled and that the Finder is fully charged. If you're using an Android, download an app called SweetBlue Toolbox and press "bond" and "connect" for a device called FNDR. Then, return to the Pebblebee app and press FIND.

How small is the Finder?

It's very small and compact! It measures at 30mm diameter x 9mm.

How loud is the Finder?

It's loud enough to be heard up to 200ft, so finding it under couch cushions or in piles of laundry is easy.

What is the Finder's range?

The Finder has a range of up to 200ft in open environments, with a typical range of 100-150ft depending on the environment. How far is this? Well your typical living room is about 15ft wide to give you an idea!

Is my phone compatible with the Finder?

The Pebblebee Finder app is compatible with iPhones running iOS 9.3 and above, and with most Android phones running Android 4.4 and above. It is not currently compatible with the OnePlus One.

How long does the Finder's battery last?

The Finder uses an easily replaceable CR2032 battery and has a battery life of up to a year.

How do I change the battery?

1. Get a small flathead screwdriver or similar tool.
2. Find the small notch on the Finder. It's on the top of the plastic on the bee logo side, in the key ring hole.
3. Use the screwdriver as a lever to carefully pry the top (the side with the logo) off toward you. The inner parts will come out as well.
4. Carefully remove and replace the battery.
5. Snap the pieces back together. Make sure it's fully snapped together.

**Please make sure you are on the correct side of the Finder. Using excessive force on the back piece of the Finder, which does not come off, may damage the plastic.

How many Finders can I have in my account?

While there's no hard limit to how many Finders can be added to an account, we recommend a limit of 10 for better performance and ease of management.

Why is the Finder beeping continuously?

Continuous beeping of the Finder (without being pinged from the app) indicates that the battery is defective. Please contact support@pebblebee.com for replacement batteries. Feel free to remove the batteries (as described above) to stop the beeping.

Why doesn’t my Finder beep?

The Finder beeps anytime the button is pressed to let you know that the button was successfully pressed. (Not sure where the button is? It's the front of the Finder, where the bee logo is.) If your Finder is not beeping when you press its button, there are a couple possible explanations.

1. The Finder's battery needs replacing. The Finder has a battery life of up to a year. If you're nearing a year or use your Finder frequently, it may be time to replace the battery. After replacing, the Finder should beep again when pressed.

2. There could be an issue with the device itself. If you've ruled out that the battery needs replacing, please contact the team at support@pebblebee.com and we'll be happy to help figure out the cause and solution.

How do I turn off the Finder’s alarm?

Once you've found the item your Finder is attached to, press the button on the Finder to stop the sound.

Honey

How do I change the Honey battery?

Put the plastic tool provided in the package into the two little holes on the battery cover and turn about 1/8 a turn, until it stops, unlocking it. The seal on the lid may make it stick a little, in that case it is easiest to either push the battery out from the other side, or use tape to stick to the cover and pull straight out. If you have misplaced the tool, two dull pen tips can be used as well.

Why won't the Honey light turn off?

If the light on the Honey stays on when a battery is placed in, the device can be remotely fixed by resetting the Honey. To do so, please remove the battery and reinsert it. After removing, please short the two metal leads in the Honey by using a metal object such as a spoon or knife to touch against the metal leads in the Honey. That will release any power buildup and restart the system. Then insert the battery again.

Contact Us

If you still have questions, please contact us directly and we will get back to you as soon as possible during normal business hours.