Claim Your Label
Scan the Label with your smartphone to register and attach it to any item.
Get Notified When Scanned
When someone finds your item and scans your Label they’ll see your instructions and notify you with optional location, photos and messages.
Reconnect
Communicate safely and directly through Pebblebee’s secure platform, keeping personal details private while arranging a smooth return.
- Model Name: Link Labels
- Sticker Dimensions: 1 inch (25mm diameter)
- Compatibility: iOS 16.0+ and Android 9+
- Warranty: 1-year limited warranty
What is Pebblebee Link?
Pebblebee Link is a QR-code reactive tracking system that helps recover lost items while keeping personal information private.
How do I setup a new Link Label?
To setup a new Label simply scan the Label with your smartphone. From there you will be directed to a webpage to complete the setup, or you can use our Pebblebee app on iOS or Android. Once claimed, attach the Label to any item you want to make it easier to recover.
How does Pebblebee Link differ from active trackers?
Pebblebee Link uses reactive tracking, activating only when a locator scans the QR code. Reactive tracking is ideal for items that don’t require constant monitoring but benefit from secure, on-demand recovery. This differs from Pebblebee’s active tracking solutions, which use Bluetooth and integrate with either Apple Find My™ or Google’s Find My Device™ networks for real-time location updates.
What types of items can I use Pebblebee Link Labels on?
Link Labels can be used on a variety of items, including water bottles, electronics, pet collars, and camping gear.
Is Pebblebee Link compatible with iOS and Android smartphones?
Yes, Pebblebee Link works seamlessly with both iOS and Android devices, ensuring compatibility for setup and recovery processes.
What happens when someone scans the QR code?
The locator is directed to a secure webpage with recovery instructions and can notify the owner without revealing personal information.
How do you keep my personal information private?
Pebblebee ensures the privacy of both you and the finder by acting as a secure intermediary. When someone scans your Link Label, they can notify you through our system without directly accessing any personal contact details. This approach keeps both parties’ information confidential and helps maintain everyone’s privacy.
Is there a subscription fee to use Pebblebee Link?
No, Pebblebee Link is a one-time purchase with no recurring fees.
Can I customize the recovery instructions for each Label?
Yes, you can personalize recovery instructions for each item through the Pebblebee app or web setup.
Are the Labels durable?
Yes, Link Labels are scratch-resistant, dishwasher-safe, and designed for long-term use.
What if I don’t have the Pebblebee app?
You can use the web setup option to claim and manage your Link Labels without the app.
Do I need an account to use Pebblebee Link?
Yes, creating an account ensures that you can claim your Label and receive notifications when it’s scanned. This allows Pebblebee to securely match found items with their rightful owners.
How will I know if someone has scanned my Link Label?
You’ll receive a notification through the Pebblebee app.
Can I transfer ownership of a Link Label to someone else?
Yes, you can reassign a Link Label to a new owner through your Pebblebee account. This allows friends, family, or new owners of an item to enjoy the same recovery benefits.
What if the finder doesn’t have a smartphone?
As long as the finder has a device with a camera and Internet access—such as a tablet or compatible e-reader—they can still scan the QR code to initiate the recovery process.
What should I do if my Link Label becomes damaged or unreadable?
If the QR code portion of the Label is compromised and can’t be scanned, you may need to replace it. Contact Pebblebee Support for guidance on purchasing a new Label or transferring your item details to a fresh one.
Can I use Pebblebee Link anywhere in the world?
Yes. Pebblebee Link can be scanned globally, provided the finder has Internet access. This makes it an ideal solution for travelers, ensuring that your items can be returned no matter where they turn up.
Does Pebblebee Link require a battery or charging?
No. Since Pebblebee Link uses a simple QR code, it doesn’t require power, batteries, or charging. It’s always ready to be scanned, making it a low-maintenance, long-term solution.
Can I manage multiple Link Labels from one account?
Yes, you can register and manage several Link Labels through a single Pebblebee account, making it easy to track multiple items at once.
Is Pebblebee Link water-resistant or weatherproof?
Link Labels are designed to be durable and long-lasting, including water-resistant properties. They can even go through the dishwasher! This makes them suitable for both indoor and outdoor items, even in challenging environments.
Can I use Pebblebee Link for my pet’s collar?
Yes, you can attach a Link Label to a pet’s collar. Keep in mind, however, that Pebblebee Link is not an active tracker. It won’t provide real-time location updates and relies on someone scanning the QR code to help reunite you with your loved one.
Where can I purchase Pebblebee Link Labels?
They are available on pebblebee.com and select retailers
Shipping
How quickly will I get my order?
We process all orders within 1-2 business days of receiving an order. Once shipped, a tracking number is provided for your reference. Actual shipping time varies depending on the destination.
Do you ship internationally?
We do! Shipping cost will depend on your Country.There are only a few countries we are unable to ship to at this time: South Africa, Indonesia, Iran, Cuba, Russia, Ukraine and North Korea. Please note that international orders ship from the US and are subject to any standard customs fees typically associated with international orders.
Can I change my shipping address?
Orders are often shipped the next morning, so if you need an address change we encourage you to do that within 24 hours. To change the address, email us at support@pebblebee.com. In the case that we receive word too late to make changes, Customer Support will be able to review options with you.
Where is my order?
When your order ships, we’ll send you a confirmation email with tracking number. For international orders, tracking is not always available as USPS does not provide the service everywhere.
Return & Refund Policy
We’re excited about our product and hope you are too. In the event that you are unhappy with your purchase, we are able to offer refunds for qualifying orders.
Orders purchased directly through www.pebblebee.com are eligible for our Money Back Guarantee while Pebblebee products purchased through other retailers are subject to the retailers’ return policies. To be eligible for a return, the product must be in its original condition, including original packaging, and be within 15 days of the date of delivery to the original purchaser. Please note that the customer assumes all responsibility for the cost of return shipping and that return shipping will not be reimbursed. Further, please note that returns are subject to a 20% repackaging and restocking fee.
For further return information, please contact support@pebblebee.com