Purchased 2 units of the Clip 5. They now work great, but it was quite difficult to make them sync with my Samsung Galaxy (Android) phone and connect to Find Hub. The first synced with the phone after a few tries including a factory reset, but the second was a challenge. Several tries including factory resets, restarting phone etc. did not help. Finally I used my Samsung Galaxy tablet and after some tries it finally connected to Find Hub on the tablet and now it works great - also with the phone. I am an IT-guy, so I did not give up, but I think others might not have kept trying that long.
I thought I had ordered a legitimate tracker. Instead, what i got was a device with something that would allow someone finding the device to which it was attached to contact me. Not what I thought I ordered.
Hi Beverly,
Thank you for your feedback. The Pebblebee Link is a QR-based recovery device designed to help anyone who finds your lost item contact you securely by scanning the QR code. It doesn't use Bluetooth tracking, so it works a little differently from our other Pebblebee devices. We appreciate you giving it a try and hope this helps clarify its intended use. 🐝
Have several cards and clips. Wanted these USA editions to add. They work in all of our items great.
Hi Michael, we're thrilled to hear you love the USA 250 Edition! Thanks for choosing Pebblebee and for your support. Enjoy your new clips!
We picked up a few of these for our kitties that like to go outside so we can find them if needed. Works like a charm!
Hi Heather, thank you for sharing your experience! Happy tracking!!
Works perfectly with Android ‘Find Hub’ and Pebblebee app, but have problems to connect with ‘Find My’ on my iPad. Same problem with the just received ‘Card 5’!
Hi Uwe, thank you for sharing your experience. We're glad to hear the Clip 5 works well with Android.
If you're trying to connect the devices to both apps (Google Find Hub & Apple Find My) at the same time, please note that this is not possible. The devices can only be paired to one main tracking app at a time. Feel free to reach out at support@pebblebee.com if you need further assistance or clarification.
Great unit, I had older ones but this seems better for loudness and distance.
I only wish it had the geofencing feature, which unless I am wrong it does not have.
Hi Scott, thank you for your kind words! We're glad you're enjoying the improved loudness and distance. You're correct, the Clip 5 doesn't have geofencing, but we appreciate your feedback. Thanks for being a valued customer!
Location info is only as good as the last time the tag pinged off someone's phone but with it using android and apple devices it works pretty well. Good safety features being able to trigger an alert with location info in an emergency.
Hi Ronald, we're glad to hear you're satisfied with Clip 5 and its safety features! Thanks for taking the time to share your experience with us. Happy tracking!!
I was looking for something better than the Samsung trackers along with ease of use. This matched both perfectly. I've only had these items for a little over a month, but I have no issues or complaints.
Hi Al, we're thrilled to hear the Clip 5 has met your expectations! Thanks for sharing your positive experience. If you need anything else, we're here to help.
The ability to recharge makes these trackers great I have hade my first batch months ago have not had to recharge yet and the new America 250 ones look great
Hi Richard, we're thrilled to hear you're enjoying the Clip 5 and the rechargeable feature! Thanks for your support and for sharing your experience. Enjoy your trackers!
Did not received
Hi Kirk, we're sorry to hear your order hasn't arrived yet. Please contact our support team at support@pebblebee.com so we can help track your shipment and resolve this quickly. Thank you for your patience!
Perfect
Hi Stavros, we're thrilled to hear you found the Card 5 perfect! Thanks for your great review and support.
I'm 71 years old and, although I was a classical musician for decades and a recording engineer after that, these days I can't necessarily hear high registers. So most tracking devices are wasted on me.
Enter the Pebblebee (record. Ended by Gemini, Google's AI. Wben I asked it if there is a tracker lound in the important middle registers.
It's wonderful! it's not just a little louder than others, it's really loud, easy to gear, and useful.
Hi Ellen, we're thrilled to hear that the Clip 5 is working perfectly for you! Thanks so much for sharing your experience and for choosing Pebblebee (shoutout to Gemini for crossing our paths). Enjoy your tracking and may music continue to bring beauty, joy, and blessings to your life!
Very good, chargeable. Sound is loud enough
Thank you for your positive feedback, NW! We're glad you’re satisfied with the Clip 5. If you have any questions or need assistance, feel free to reach out.
Great tracker
Hi Duane, thank you for the wonderful review! We're glad you're happy with the Clip 5. If you need anything else, we're here to help!
Clip 5
Hi Robert, thank you for sharing your feedback. We're sorry to hear you're not fully satisfied with the Clip 5. Please contact our support team at support@pebblebee.com so we can assist you further and improve your experience!
Have bought about 10 of these. Love the charging and battery life. I did have one or two die an early death. Not sure why. Had a few say device hasnt been seen in 7 days which is not helpful. Trying to remove dead device not really possible once it loses connection. Still much better than ****
Hi Martin, thanks for your loyalty and detailed feedback. We're glad you love the device and its features. We'll look into the connection issues you mentioned to improve our product. Appreciate your support!
Pensavo che la consegna non fosse avvenuta, in realta' essendo assente ho visto che il pacco era stato consegnato, ma evidentemente lo aveva ritirato mia moglie(malata di Alzheimer)e non lo ricordava.
Hi Sandro, thanks for sharing your experience! We hope you find Clip 5 useful, and please let us know how it goes. Best regards from Pebblebee!
Product is a little difficult to pair with iPhone or Android regardless of that we really like it
Hi Olga, thank you for your feedback! We're glad to hear you like the product and appreciate your patience with the pairing process. If you need any assistance, we're here to help!
Not heard of these before but we receive them with our tracker order and we have attached them to valuable items like binoculars and cameras.
Hi Andrew, thank you for sharing your experience. We're happy to hear that the Link Labels are helping you keep track of your valuable items. If you have any questions or need further assistance, feel free to reach out. Enjoy your tracking!
:)
Hi Donald, thank you for your positive feedback! We're glad you're satisfied with the Link Labels. If you have any questions or need further assistance, feel free to reach out.
I’ve tried 6 times to pair with my iPhone and I can’t. Two clicks do not routinely make a beep. I regret both purchases, no reason to take the second one out of the package.
Hi Stephanie, we're sorry to hear about the difficulties you've experienced with the Clip 5. A member from our support team is already in contact with you so we can assist you with the pairing process or explore a replacement option. Thank you for your feedback.
Quick shipping! Easy set up! We are excited to put them into action and really test them out.
Thank you, Wendy! We're thrilled to hear you're happy with your Clip 5. Enjoy using them and feel free to reach out if you need any assistance.
Switched from Apple **** to Pebblebee and it makes my wallet smaller. Fantastic decision.
Thank you for your positive feedback! We're glad to hear you're happy with the switch to Pebblebee and the convenient size & shape for your wallet. Happy tracking!
I bought the Card 5 two-pack directly from pebblebee.com thinking this would protect me from third-party return policy nonsense (I've had some bad experiences with other companies in the past).
As luck would have it, one of the two cards was dead on arrival, but I found Pebblebee's "Money Back Guarantee" is poorly named. I was really disappointed to learn I was expected to pay the shipping cost to exchange the defective card (there goes the discount from having bought the two-pack!). The website told me I get to pick my own shipping carrier, but even that statement was a bit deceptive - exchanges go to a P.O. box, so the only actual choice was USPS. A minor gripe is that the Pebblebee service rep got my name completely wrong in the email confirming the exchange.
On the bright side, other than the quality control failure and bad warranty exchange policy, the cards seem to basically work as advertised. The lights are nice and bright, and it was easy to charge and pair them with my phone. The volume of the chirping is not as loud as I expected, but I can still hear it well enough. The build quality seems decent, but if these break, I am doubtful of the customer service, given my experience so far. Fingers crossed!
Hi Dustin,
Thank you for taking the time to share your detailed feedback. We're sorry to hear your experience didn't meet your expectations, especially since one of your Card 5s arrived not working.
We'd like to better understand what happened because a device that is dead on arrival is not something we expect customers to bear the cost of returning. When this occurs, we encourage customers to contact our support team directly so we can verify the issue, provide a replacement, and cover the shipping costs whenever appropriate.
An agent is already in contact with you to resolve this issue.
We appreciate your positive comments about the Card 5's functionality and design, and we'd like to investigate your experience further to understand where the process went wrong. We look forward to hearing from you.
Best,
Luci.
They are a bit too big for the cats; when hung from the collars, they sit too low.
Thank you for your feedback, Marta. Please note that we actually don't recommend our devices for tracking pets. While some customers have chosen to attach our trackers to their pets' collars, our products are designed as item finders, not pet trackers.
Pets are exposed to conditions such as rain, mud, impacts, and constant movement, which can affect the device over time. Additionally, Pebblebee devices rely on Bluetooth crowd-finding networks rather than GPS, so they aren't designed to provide the continuous location updates that are often expected for pet tracking.
Thank you again for being a valued Pebblebee customer. If you have any other questions, we're always happy to help!
