Shipping: Orders are shipped within the next business day.
US orders are shipped from US, all other orders are shipped from Slovenia, Europe.
Estimated delivery times:
Europe – Standard shipping: 3-14, Express shipping: 1-3 days (no Express shipping available for Switzerland, Norway and Kosovo)
USA, Canada, Mexico - Standard shipping: 5-14 days (no Express shipping available)
Rest of the world – Standard shipping: 5-14 days, Express shipping: 2-5 days
Easy returns: If you are not satisfied with our product you can easily return all the purchased for a full refund. Your order must be returned within 30 days of receipt of your order and in good condition with original packaging, to ensure you can receive a refund through your original payment method.
After the 30-day return period is up, Pebblebee cannot accept returns for products which are not broken or are delivered incorrectly.
Please note that Pebblebee does not cover any return shipping fees. Please make sure that all return shipping fees are paid in full. Any order returned with additional shipping charges will not be accepted and therefore no refund is possible.
Please click here for additional information on the return address and instructions.
To initiate a return or refund, contact Pebblebee Customer Support and in 24 hours you will receive details on how to return the products. We will refund your purchase if you provide us with the original receipt and if the products purchased are returned in good condition.
If your Pebblebee’s are damaged or defective, please contact Pebblebee Customer Support and we’ll review your order. If your product is still within the 1-year warranty period and was not mishandled in any way, you will be able to choose to have a replacement Chipolo sent to you or a refund made.