Here are a few of the most frequently asked questions. You can also see more detailed articles on our support portal.

There are a couple reasons your device shows as Already Claimed when you try to add it to an account.
If you have previously used your device:
The most common explanation for an "Already Claimed" device is a second account. Devices are claimed to an email address, not the phone itself. This means that if you have accidentally logged in using a different email address than originally used, the device will not show up in the app. To resolve this, log out of the app and log back in using whichever email address was originally used to create an account. If you're unable to find the correct account, please contact our support team for additional help. 

If you have never claimed your device before:
Please download the BLE Scanner app. It is available on the App Store and the Google Play Store. Open the BLE Scanner app and navigate to the list of nearby devices. You should see a device called "FNDR" (if using Finder or Finder 2.0) or “CARD” (if using BlackCard). Please select this device and email a screenshot of its information to support@pebblebee.com. We are looking for an identifier called "manufacturer data". This will allow us to look up the device in our servers and unclaim it. 

The Left Behind feature offers another method for preventing lost items. When enabled, the phone will sound a loud alert if it notices the Finder has been completely out of range of the phone for too long (about 10 minutes).

Can I change the timing on it to alert sooner?
No, the longer alert time is designed to prevent false alerts from happening, making the alert far more reliable.

Can I choose a different tone?
Absolutely! Under the settings for it, choose from a variety of tones, or select "Vibrate Only" to receive a more subtle notification.

Is this available on both Android and iOS?
This feature is currently available on iOS and Android. 

Crowd GPS® offers another way to help locate misplaced items. If your Finder is completely out of range of the app and can't be located, mark it as Lost in the settings. This activates the entire Pebblebee community. If your Finder comes within range of anyone using the Pebblebee app, you'll receive a notification that your device has been found and will see an updated location for it. 

Download the free Pebblebee app and follow the in-app instructions. Make sure that your phone's bluetooth is enabeld and that you've shared location permissions with the Pebblebee app. If you have any more questions, check out our iOS setup guide or our Android setup guide.  

The large rectangle with the bee on it is the BlackCard and the smaller rectangle is its charger. The charger connects to the upper right hand corner of the BlackCard

Please make sure that bluetooth is enabled and that the Finder is fully charged. If you're using an Android, download an app called SweetBlue Toolbox and press "bond" and "connect" for a device called FNDR. Then, return to the Pebblebee app and press FIND.

To turn off your phone alarm from your Finder, press the Finder button once.
If you're using an Android phone, slide the notification that says "click: sound alarm playing" to close it. 
If you're using an iPhone, slide the notification that says "swipe to stop sound" and open the Pebblebee app. 

Enable as action is essentially turning on a feature. After you've set up the feature, you would enable it as an action to start using the feature. If enable as action wasn't turned on, the feature would be disabled. 

A voice tag is a keyword used to trigger smart assistants--Amazon Alexa and Google Home. When you ask the assistant to find your item, you will need to address it with the voice tag. Example: "Alexa, tell Pebblebee to find my car keys". You don't need to set a voice tag unless you plan to use the Pebblebee voice assistant integration.

Pebblebee offers a 1 year limited warranty against product defects, effective from time of delivery. Product defects do not include those resulting from accident, water damage, product modification, or failure to follow instructions for use.  If defective, Pebblebee will replace the device upon receipt.

Please contact support@pebblebee.com if you believe your device to be defective. Our support team can identify and resolve most issues and will be happy to provide exchange directions for devices that fall within warranty.

We’re excited about our product and hope you are too. In the event that you are unhappy with your purchase, we are able to offer refunds for qualifying orders.

Orders purchased directly through www.pebblebee.com are eligible for our Money Back Guarantee while Pebblebee products purchased through other retailers are subject to the retailers’ return policies.  To be eligible for a return, the product must be in its original condition, including original packaging, and be within 15 days of the date of delivery to the original purchaser.   Please note that the customer assumes all responsibility for the cost of return shipping and that return shipping will not be reimbursed.  Further, please note that returns are subject to a 20% repackaging and restocking fee.

For further return information, please contact support@pebblebee.com

When your order ships, we’ll send you a confirmation email with tracking number. For international orders, tracking is not always available as USPS does not provide the service everywhere.

We process all orders within 1-2 business days of receiving an order. Once shipped, a tracking number is provided for your reference. Actual shipping time varies depending on the destination.

We do! We charge $15 for all international orders. There are only a few countries we are unable to ship to at this time: South Africa, Indonesia, Iran, Cuba, and North Korea. Please note that international orders ship from the US and are subject to any standard customs fees typically associated with international orders.

Orders are often shipped the next morning, so if you need an address change we encourage you to do that within 24 hours. To change the address, email us at support@pebblebee.com. In the case that we receive word too late to make changes, Customer Support will be able to review options with you.